IF YOU ARE CONTACTING US BECAUSE YOU PREVIOUSLY HAD AN ACCOUNT ON WWW.LUMINESCENTS.CO.UK YOU SHOULD BE AWARE THAT ALL SUCH ACCOUNTS, DUE TO DATA PROTECTION, CANNOT BE COPIED TO THIS, OUR REPLACEMENT WEBSITE AND SHOULD YOU REQUIRE AN ACCOUNT ( WHICH YOU DO NOT NEED AS YOU CAN ORDER QUITE HAPPILY WITHOUT ONE) YOU SHOULD CREATE A NEW ONE.
Because almost every country in the world is represented in our products, we find that we travel a great deal and we can answer an e-mail wherever there is an internet connection, no matter where in the world we might be. However, we can only answer the phone if we are actually in the office so as we are an internet company, in preference, you will find it much more convenient and speedy to receive an answer if you use e-mail to contact us using the contact form below.
You can contact us by using the contact form shown below. We rarely accept e mails originating from gmail, yahoo, outlook and hotmail accounts. Our filters will automatically delete the majority of them. These carriers are responsible for the transmission of 96% of the world’s malicious spam and we have a duty to protect our servers and our customers. Similarly our servers rarely accept nonsense e mails or spam from known and listed sources, automatically deleting them at server level.
If you wish to contact us or receive communication from us then please use a legitimate ISP carrier as an e mail address and do NOT place filters or barriers in the way of the return path – a reply from us to a specific enquiry made by you that requires us to add ourselves to a mailing list or reply to a completely different address than the one used to send the original request will be met with scepticism and ignored.
System messages (notification of despatch, advisement of tracking information, responses to questions) are all sent from an unmonitored email address which clearly states not to reply and explains why whilst also pointing to a contact us link ( this page ) within the body of the email. Why? Because we protect yours and our email by forcing the use of this, an encrypted communication, which limits damaging spam, scams etc.
It is not possible for us to enter into personal correspondence or recommend items based upon a condition or illness you might better consult a professional practitioner about.
We are suppliers. The law is very specific and all the information we can provide on products for your own personal use is on each product page. We are, however, quite happy to elaborate on product information, where possible, such as its origin if you have missed that particular piece of information in your search. Batch numbers, best before dates and origins are all listed in “additional information” on each product page where appropriate.
Please do write in a manner in which you, yourself, would like to receive. Think about what you want to say and then ask yourself
a} If it makes sense and conveys what you mean
b} Is it respectful.
If you find yourself reluctant to say thank you or please, to show some respect or any semblance of manners, we are sure you will equally understand our reluctance to respond which, naturally, under such circumstances, we will be happy to demonstrate.